Blog Pimster

The current state of the post-purchase experience.

Agec law: what changes for manufacturers?

March 28, 2023

The end of disposable packaging in fast food restaurants has caused a lot of buzz lately. But do you know what regulation is behind all of this? The Agriculture and Food Act (Agec)! This law, passed in February 2021, concerns anti-was

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The 5 retail trends to develop for 2023

March 23, 2023

The sector is being disrupted by the digitalisation of all interactions between the brand and the consumer, and by the increased personalisation of the services and products offered.

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Leverage your existing customers: +30% loyalty on your products

March 2, 2023

We are convinced that loyalty is the key to a modern marketing strategy. So we explain how to retain your customer base, with 7 tips.

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How to collect customer data?

February 27, 2023

Customer data is a hot topic in retail and e-commerce. We show you how to efficiently collect customer data, at the right time in the customer journey.

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5 retail trends to incorporate into your brand strategy for 2023

February 20, 2023

The year 2022 was full of twists and turns, and saw the rise of omnichannel shopping experiences and the continuation of the success of QR codes.

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The future of customer experience lies in the digital product passport

February 17, 2023

Imagine a tool that allows consumers to identify their product using tamper-proof technology and then record the different stages of the product's life. Thanks to the digital passport, the consumer can record all the stages in the life of the product from its purchase to its end of life.

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The 5 departments that will benefit from a successful post-purchase customer experience

February 16, 2023

In order to deliver a memorable customer experience, your entire company must be engaged in the process and focused on the same objective: humanize your interactions and thus improve your customer relationship.

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The 3 pillars of customer experience

February 15, 2023

The Pimster team explains the 3 key pillars to strengthening your customer experience: personalization, omnichannel experiences and post-purchase. 👉

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7 steps for a premium customer experience

February 10, 2023

Premium experience : 7 tips to drive revenues thanks to a better customer experience!

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How to get customers to scan QR codes?

February 9, 2023

Not happy with your scan rate? Here are our best practices to increase the traction of your QR codes!

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Use NPS to measure the loyalty of your customers

October 20, 2022

Learn how to master NPS to predict sales growth and measure customer loyalty.

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How much do your user manuals cost you?

October 11, 2022

Determine your user manual expenses and find out how to reduce your costs.

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Top 5 - Translation tools for your user manuals

October 6, 2022

What is the best translation software for user manuals? We have listed 5 tools to save time without breaking the bank.

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Top 5 tools to save time time when writing product manuals

October 4, 2022

Here is our list of software and tools for writing user manuals to save time, get organised and save money.

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Simple product - no need for a user manual? We debunk this popular belief

September 29, 2022

Does your product need no user manual? Have you thought about the customer experience and maintenance tips. The experience economy doesn't wait.

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Why user manuals should be your priority - here are 5 reasons

September 22, 2022

Instructions for use are often forgotten in product design, yet this is a big mistake, here are 5 reasons to make them a priority.

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Top 10 - Best user manuals 2022

September 15, 2022

Check out examples of the top 10 user manuals for inspiration: Tesla, Dyson, Apple, Ikea and many more.

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10 tips for writing a user manual

September 10, 2022

Find out how to define your objectives, write effectively and make your user manuals accessible.

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Rising paper prices: how to reduce costs?

September 9, 2022

In a context of skyrocketing inflation induced by the raging war in Ukraine and an economy that is painfully recovering from two years of pandemic marked by production plant shutdowns, the paper industry has not escaped the recent economic uncertainties.

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The secrets of a successful unboxing

August 25, 2022

It is from this first contact that the customer will be able to be confirmed in his choice of purchase, and that he will then be able to venture fully into the brand's universe

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Top 5 legal frameworks to know about the user manual

August 18, 2022

Instructions for use are ubiquitous in our daily lives. From our simple toothbrush to that complex new drill, instruction manuals guide us in the handling and use of each of our products.

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3 lessons to learn from the launch of the reparability index

August 11, 2022

Since January 1, 2021, the reparability index is compulsorily displayed at the point of sale for 5 product categories: washing machines, televisions, laptops, smartphones and electric lawnmowers.

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The explosion in the use of QR codes

July 21, 2022

The QR code, that strange visual we know so well and now see everywhere, seems to have spread as fast as the pandemic. What could have caused such a massive and rapid adoption, even though the QR code has been around for almost 30 years? What are the consequences for consumers, and brands?

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Pimster joins the Club de la Durabilité network with the aim of extending the life of products.

May 19, 2022

Since Mars 2022, alongside companies like Spareka, Murfy, BackMarket or Le Bon Coin, Pimster is committed to the fight against programmed obsolescence by joining the network of the Club de la Durabilité.

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Starlett X Pimster : The future of customer experience

March 22, 2022

Starlett, the French start-up that provides electric scooters, has teamed up with Pimster, a digital guide to help customers get started and use their products.

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